State of AI in Life Sciences and Health Care
2026 / RESEARCHState of AI in Life Sciences and Health Care 2026
Industry findings on AI preparedness, agents and transformation in health care and life sciences.
£349 GBP
Health & science
Connected Health Consumer Report: Third Edition
Consumer expectations for healthcare access, trust and connected services in the age of agentic AI.
- Publisher
- Salesforce
- Publication
- 2026 edition
- Length
- 28 pages
- Language
- English
£149 GBP
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Published by the named institution. Delivered as an English PDF file. Download and save your copy within 7 days of payment.
Salesforce
Connected Health Consumer Report: Third Edition
2026 / RESEARCHIndependent research index / editorial cover
About this report
A consumer-health study about the experience people expect when healthcare services become more digital and agent-mediated. The report examines navigation and scheduling friction, willingness to engage with AI, the exchange of value and personal information, and the governance and clinical safeguards required for trust. It links consumer expectations to service design rather than evaluating clinical model performance. Use it to frame patient-experience research or administrative AI initiatives, with attention to the difference between consumers’ reported comfort and evidence that a particular healthcare application is safe.
The PDF is in English. This introduction and content guide are available in your selected language.
Who it is for
- Healthcare and life sciences leaders
- Product and customer experience teams
- Public service and procurement teams
Inside this report
- The gap between healthcare and consumer-grade service
- Consumer comfort and the agentic value exchange
- AI-supported navigation across the care journey
- Governance, trust and clinical safety
- Implications for public and commercial health services
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